Why can't I download my digitally edited or translated file?


To download your completed files, please ensure that your paper has completed processing first. The digital editing or translation process can take up to 10 minutes to complete, depending upon your file size and internet connection speed. Once you see the green circle with check mark next to your file name, your file has finished processing and is ready to be downloaded. You can do this by clicking on the blue link that says "Download Edited Manuscript". 

If it has been more than 10 minutes since you uploaded your file for digital editing or translation, and your file still shows as processing, please contact us for further assistance. 


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