What do I do if a reviewer or journal editor comments on the English in my paper?

If you have ordered Standard Editing, Premium Editing, Standard Translation, or Premium Translation and have received a negative comment about the English in the paper that we returned to you, contact us and send the following files:

• The file that the journal reviewed, i.e., the one that you submitted to your target journal
• All of the reviewers' comments
• The file that you have revised in response to the reviewers' comments (if changes were needed)
• Your responses to the reviewers (if required)

Once we have this information, we will evaluate your request and contact you with a solution within one business day.

If you have purchased Premium Editing or Premium Translation, we will provide a free re-edit of English text regardless of whether changes were made to the paper, within 3 years of the original order. For Standard Editing and Standard Translation, our guarantee covers only text that has not been modified after our editing.